FAQ

Q: Where are you located?

A: Hanoi Artisan Hotel is located in the centre of the Old Quarter in Hanoi and is near to many interesting places and facilities such as bars, restaurants, shops, banks and the post office.

Q: What is your address, phone number and email?

A: Add: 24 Hang Hanh Street, Hanoi, Vietnam
Tel: +84 4 39381900
Fax:+84 4 39381901
Email: info@hanoiartisanhotel.com
Website: www.hanoiartisanhotel.com

Q: What is your cancellation policy?

A:  If you cancel more than two days prior to arrival you will not be charged.

Q: What credit cards do you accept?

A: We accept Visa and Master Card.

Q: What are the check-in and check-out times?

A: Check-in time is at 13h00, but you can check-in early if the room is available (no charge). Check-out time is 12h00.

Q: Can you organise trips to visit the north and the south of Vietnam?

A: Yes, we can organise trips for guests to visit some of the most beautiful places in Vietnam such as: Halong Bay, Sa Pa, Hoa Lu – Tam Coc. We pride ourselves on offering good quality tours at reasonable prices.

 Q: Should we reserve our tours in advance?

Yes, it’s recommended, especially if you are travelling in the high season.

Q: Can I have a room to freshen up before departing for the next trip?

A: Yes, we are pleased to lend you a room with no charge if available. Please contact reception.

Q: How far is it from the airport to your hotel?

A: The hotel is in the centre of the Old Quarter, it`s 40km from the airport. To avoid potential problems, such as being overcharged or taken to the wrong hotel, we can provide a pick-up service to ensure that you will be driven straight to our hotel. Please contact us for further details.

Q: Can you arrange a pick-up from the bus/train/airport?

A: Yes, we can arrange a pick-up service from the bus/train station or from the airport. Please make sure that you provide us with your bus/train/flight number.

Q: What facilities do the rooms have?

A: Please visit our rooms page to read more about the facilities on offer in our hotel rooms or contact us if you have specific queries.

Q:  Can I leave my luggage at the hotel when I am travelling elsewhere?

A: Yes, our hotel offers a luggage storage service free of charge.

Q: How can I book a room at your hotel?

A: Please send us an email at info@hanoiartisanhotel.com, call us or use our booking form.

Q: How do I pay the balance?

A: You can settle the balance at our hotel by cash or credit card when you check out.

Q: Are there any ATM machines close to your hotel?

A: There are many ATM machines near to our hotel.

Q: Can I extend my visa with your hotel?

A: Yes, we offer a visa service.

Should you have any further questions, please do not hesitate to contact us via email.

We looking forward to seeing you!

Management
HANOI ARTISAN HOTEL.